Sales Lead

Title of Position: Sales Lead
Department: Field
Reports To: Store Manager
Supervises Direct Reports: No
Work Location: Stores – Varies
Grade: 3_FLD
FLSA: Hourly Non-Exempt
Travel Required: No
Date: April 2025
Job Code:
SALELD-FT Sales Lead – FT
SALESLD-FT-INT Sales Lead – FT - Interim
SALELD-PT Sales Lead - PT
SALES-PT-INT Sales Lead – PT - Interim
POSITION OBJECTIVE:
This role sets an example through their behaviors, serving as a role model and leading all
activities related to providing an exceptional customer experience. This role operates as the
Manager on Duty (MOD) in the absence of another manager, communicating clear action
plans that drive productivity to achieve store goals, performs various operational functions and
assists with merchandise presentation.
FUNCTIONAL RESPONSIBILITIES:
• Ensures that the customer remains the top priority while balancing required tasks and overall
store operations.
• Optimizes results & anticipates customers’ needs while clearly communicating store and
individual performance goals to motivate associates.
• Promotes the customer experience by ensuring associates greet and assis customers;
responds to customer inquiries and complaints in a professional and timely manner.
• Monitors associate sales activity and productivity and coaches’ associates “in the moment”
on customer interactions and performance to maximize productivity and capture customer
opportunities.
• Clearly communicates company direction to the team.
• Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising,
and organization.
• Completes daily tasks to ensure store runs smoothly and meets all Brand standards and
guidelines.
• Performs basic operations activities including cash handling and reporting, price changes,
merchandise handling, and open and closing duties.
• Builds and maintains a solid customer following through demonstrated clienteling behaviors.
• Safeguards keys to the store, performs opening and closing procedures, assumes PIN and
signature privileges for register functions requiring approval.
• Supports compliance with all applicable laws, loss prevention policies, operating
procedures, and controls; conducts associate training as needed to reinforce proper
controls.
• Contributes to the efforts to prevent shrink and raise and maintain safety awareness.
• Reports to work as scheduled; records time worked in the timekeeping system; remains
flexible to the needs of the business.
• Other duties as assigned.
COMPETENCIES:
Culture
Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling
Trust, Driving Engagement and Delivering Results with High Performance.
Manages Complexity
Making sense of complex, high quantity, and sometimes contradictory information to effectively
solve problems.
Plans and Aligns
Planning and prioritizing work to meet commitments aligned with organizational goals.
Organizational Savvy
Maneuvering comfortably through complex policy, process, and people-related organizational
dynamics.
Courage
Stepping up to address difficult issues, saying what needs to be said.
QUALIFICATIONS:
• High School diploma or equivalent required.
• Must be 18 years old or older
• Minimum 1+ year’s prior retail experience preferred
• Communicates effectively with customers, managers, and store associates, fostering team
commitment and a positive, inclusive environment.
• Excellent customer service and selling behaviors.
• Ability take initiative, prioritize, and meet deadlines as assigned with minimal supervision.
• Knowledge of administrative aspects of store operations; technology proficient
• Ability to work a flexible schedule to meet the needs of the business, including evening,
weekend, and holiday shifts.,
• Ability to maneuver around sales floor, stockroom, office, lift to 50 lbs., and retrieve and
stock merchandise with or without a reasonable accommodation.