Assistant Store Manager

Title of Position: Assistant Store Manager
Department: Field
Reports To: Store Manager
Supervises Direct Reports: No
Work Location: Stores – Varies
Job Codes: ASTMGR
ASTMGR -INT
Grade: 4_FLD
FLSA: Non-Exempt
Travel Required: No
Date: April 2025
POSITION OBJECTIVE:
This position, in partnership with store management creates an inclusive environment that
provides equitable opportunities and drives associate and customer engagement. This role
leads activities required to achieve store goals including customer experience, talent
management, financial objectives, operational controls, asset protection, safety, and
merchandise presentation.
FUNCTIONAL RESPONSIBILITIES:
• Drives revenue by proactively managing the customer experience while effectively
performing Manager on Duty tasks.
• Ensures that the customer remains the top priority while balancing required tasks and
overall store operations.
• Drives results & anticipates customers’ needs while clearly communicating store and
individual performance goals to motivate associates.
• Models selling behaviors and coaches associates “in the moment” on customer
interactions and performance to maximize productivity and capture customer
opportunities.
• Supports the store’s business strategy and adjusts tactics as needed to effectively reach
goals.
• Clearly communicates company direction to the team.
• Maintains a visually appealing store, ensuring proper housekeeping, visual
merchandising, and organization.
• Supports and maintains merchandise flow/freight processes while ensuring proper
execution to current Brand visual standards.
• Trains associates on visual merchandising techniques to ensure store is consistently
maintained and exceeds the customers expectation.
• Assists in the recruiting, attracting, hiring, retention and development of store associates.
• Facilitates and/or manages the general operations of the store. Leverages tools, ensuring
that the store is in working order and adequately maintained for safe and efficient
operations.
• Performs all financial activities effectively and in accordance with policy, including cash
handling and reporting, price changes, and merchandise handling; ensures all register
transactions are completed accurately and in accordance with policy.
• Contributes to the efforts to prevent shrink and raise and maintain safety awareness.
• Works collaboratively with internal and external partners to accomplish assigned tasks.
• Supports compliance with all applicable laws, loss prevention policies, operating
procedures, and controls; conducts associate training as needed to reinforce proper
controls.
• Reports to work as scheduled; records time worked in the timekeeping system; remains
flexible to the needs of the business.
• Other duties as assigned/required.
COMPETENCIES:
Culture
Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus,
Instilling Trust, Driving Engagement and Delivering Results with High Performance.
Manages Complexity
Making sense of complex, high quantity, and sometimes contradictory information to
effectively solve problems.
Plans and Aligns
Planning and prioritizing work to meet commitments aligned with organizational goals.
Organizational Savvy
Maneuvering comfortably through complex policy, process, and people-related
organizational dynamics.
Courage
Stepping up to address difficult issues, saying what needs to be said.
QUALIFICATIONS:
• High School diploma or equivalent required
• Must be 18 years old or older
• 1 year of management experience with an additional 2-4 years’ retail experience
preferred
• Communicates effectively with customers, managers, business partners, and store
associates, fostering team commitment and a positive, inclusive environment.
• Ability to model Brand appropriate selling behaviors
• Knowledge of administrative aspects of store operations; technology proficient and
strong business acumen
• Ability take initiative, prioritize, and meet deadlines as assigned with minimal supervision
and within designated timeframes
• Strong training and development skills from previous retail related experience.
• Ability to work a full-time flexible schedule to meet the needs of the business,
including evening, weekend, and holiday shifts.,
• Ability to maneuver around sales floor, stockroom, office, lift to 50 lbs., and retrieve
and stock merchandise with or without a reasonable accommodation.